Shipping and Returns

Shipping

Because of COVID-19 there will be a delay in the time it takes you to receive your order.

I ship all orders with Canada Post. For most of my items this works well for those in Canada and the United States. Items in stock will ship within 1-3 business days. If applicable, my shop system will email you a tracking number after your order has shipped.

Local Orders

If you're local consider selecting the local pick-up option. For those near me I may even be able to arrange delivery for a small fee. Contact me with questions.

International Orders

Everything ships worldwide from Toronto, Canada. You're responsible for any import duties and taxes.

For countries where the local postal service is unreliable, I can arrange shipment via UPS, FedEx, or courier. Please contact me at hello@leeleemacdonell.com.

Outrageous Shipping Costs

Sometimes the Canada Post shipping price overseas is crazy. Please don't let that discourage you! Contact me at hello@leeleemacdonell.com and I'll see what arrangements I can make to reduce the cost of shipping.

Returns

All sales are final, unless there is a defect or flaw. If your order arrives damaged I will do everything I can to fix the situation.

Contact me at hello@leeleemacdonell.com within 7 consecutive days of receiving your damaged or problem order so that I can help.

I will only replace items if they are defective, damaged, or if I shipped you the wrong item.

Please contact me with any return or exchange questions you may have before ordering. I'm happy to help and make any special arrangements.

I don't offer refunds on personalised and/or custom orders and projects.

Any questions?

I want you to be comfortable working with me.

I welcome your questions. Please contact me at hello@leeleemacdonell.com.

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